Support

Operators

If your organisation issued your ComTac account, contact your own administrator first. They hold your deployment's configuration, channel keys and hardware assignments, and can resolve most access and pairing questions directly.

In-app guidance is available at help.

Administrators and contract holders

Write to contact@comtac.xyz. We respond as soon as possible.

To get a useful answer on the first reply, include:

• your organisation and the operator account concerned
• the application and version, and the device and OS version
• the node hardware model, if the problem involves a radio
• what you expected to happen, what happened instead, and when

Lost or compromised hardware

Report a lost, stolen or compromised ComTac node immediately to contact@comtac.xyz and to your administrator, marking the message urgent. Encryption keys and credentials can then be rotated for the affected deployment.

Privacy requests

Requests for access to, correction of, or deletion of personal data are handled as described in the privacy policy. Where data is held under an organisational contract, we may direct the request to that organisation's administrator.